Terms & Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Cooling-off period: the period within which the consumer may exercise the right of withdrawal.

• Consumer: the natural person who is not acting for purposes related to their trade, business, craft or profession and who enters into a distance contract with us.

• Day: calendar day.

• Long-term transaction: a distance contract concerning a series of products and/or services, for which the obligation to deliver and/or purchase is spread over time.

• Durable data carrier: any tool that enables the consumer or us to store information addressed personally to them in a way that makes future consultation and unchanged reproduction of the stored information possible.

• Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period.

• We / Us: the party that offers products and/or services to consumers at a distance.

• Distance contract: an agreement concluded within the framework of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the contract.

• Technique for distance communication: means that can be used for concluding a contract without the consumer and us being together in the same place at the same time.

• General Terms and Conditions: these General Terms and Conditions.

Article 2 – Identity

We operate the website and, as agent, facilitate agreements for the delivery of products by the supplier. Contact email: info@kiddos-corner.com.

(All other company details are intentionally omitted.)

Article 3 – Applicability

1. These general terms apply to every offer from us and to every distance contract and order concluded between us and the consumer.

2. Before the distance contract is concluded, the text of these general terms will be made available to the consumer. If that is not reasonably possible, we will indicate, before the distance contract is concluded, how the general terms can be inspected at our premises and that they will be sent free of charge at the consumer’s request.

3. If the distance contract is concluded electronically, the text of these terms may be provided electronically in such a way that the consumer can store them on a durable data carrier. If that is not reasonably possible, we will indicate where the terms can be consulted electronically and that they will be sent free of charge at the consumer’s request.

4. If, in addition to these terms, specific product or service conditions apply, paragraphs 2 and 3 apply mutatis mutandis, and in case of conflicting conditions the consumer may rely on the provision most favorable to them.

5. If one or more provisions of these terms are null and void or annulled in whole or in part, the remaining provisions remain in force and the void/annulled provision will be replaced promptly by a provision that approximates the intent of the original as closely as possible.

6. Situations not covered by these terms will be judged in the spirit of these terms.

7. Ambiguities about the interpretation or content of one or more provisions must be interpreted in the spirit of these terms.

Article 4 – The Offer

1. If an offer has a limited duration or is made subject to conditions, this will be expressly stated.

2. All offers are non-binding. We are entitled to change and adjust the offer.

3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment by the consumer. If we use images, these are a truthful representation of the products and/or services. Obvious mistakes or errors in the offer are not binding.

4. All images and specifications in the offer are indicative and cannot be a reason for compensation or termination of the contract.

5. Product images are a truthful representation of the offered products; however, we cannot guarantee that displayed colors exactly match the real colors of the products.

6. In case of packaging damage, we reimburse a maximum of 10% of the purchase price of that product.

7. Each offer includes information that makes it clear to the consumer what rights and obligations are attached to acceptance of the offer, including in particular:

   • At checkout, the consumer may use one discount code per order. Discount codes cannot be combined.

   • The price, excluding customs clearance fees and import VAT. These additional costs are at the customer’s expense and risk. The postal and/or courier service will apply the special scheme for postal and courier services for import into the EU country of destination and collect the VAT (and any clearance fees) from the recipient.

   • Any shipping costs.

   • The manner in which the contract will be concluded and what actions are required.

   • Whether the right of withdrawal applies or not.

   • The method of payment, delivery and performance of the contract.

   • The period for accepting the offer or the period during which we guarantee the price.

   • The cost of distance communication if charged on a different basis than the basic rate.

   • Whether the contract will be archived after conclusion and, if so, how it can be accessed by the consumer.

   • The way the consumer can, before concluding the contract, check and, if desired, correct the data provided in relation to the contract.

   • The languages, in addition to Dutch, in which the contract may be concluded.

   • The codes of conduct to which we are subject and how these can be consulted electronically.

   • The minimum duration of the distance contract in case of a long-term transaction.

   • Optional: available sizes, colors, materials.

Article 5 – The Contract

1. Subject to paragraph 4, the contract is concluded at the moment the consumer accepts the offer and meets the corresponding conditions.

2. If the consumer has accepted the offer electronically, we will promptly confirm receipt of acceptance electronically. As long as receipt has not been confirmed, the consumer may dissolve the contract.

3. If the contract is concluded electronically, we will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, we will observe appropriate security measures.

4. We may, within legal frameworks, obtain information about the consumer’s ability to meet payment obligations, as well as facts and factors important for a responsible conclusion of the distance contract. If, based on this inquiry, we have good grounds not to enter into the contract, we are entitled to refuse an order or application or attach special conditions to its execution.

5. We will provide the following information with the product or service to the consumer, in writing or in a way that allows storage on a durable data carrier:

   • our visiting address for complaints handling;

   • the conditions and method for exercising the right of withdrawal, or a clear statement if the right of withdrawal is excluded;

   • information on guarantees and after-sales service;

   • the data referred to in Article 4(7), unless already provided before performance of the contract;

   • the requirements for terminating the contract if it is of more than one year or of indefinite duration.
     In the case of a long-term transaction, this paragraph applies only to the first delivery.

6. Every contract is concluded subject to the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

1. When purchasing non-personalized products, the consumer may dissolve the contract without giving reasons within 14 days. This cooling-off period starts on the day after the consumer, or a representative designated by the consumer and known to us, receives the product.

2. During the cooling-off period, the consumer shall handle the product and packaging with care. The consumer will only unpack or use the product to the extent necessary to determine whether they wish to keep it. If exercising the right of withdrawal, the consumer will return the product with all supplied accessories and—if reasonably possible—in the original condition and packaging, in accordance with reasonable and clear instructions provided by us.

3. If the consumer wishes to exercise the right of withdrawal, they must notify us within 14 days of receipt of the product by written message/email. After notification, the consumer must return the product within 14 days. The consumer must prove that the goods were returned on time, for example by means of proof of shipment.

4. If the consumer has not notified within the periods mentioned in paragraphs 2 and 3 and/or has not returned the product, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

1. If the consumer exercises the right of withdrawal, the costs of returning the products are for the consumer.

2. If the consumer has paid an amount, we will refund this amount as soon as possible and no later than 14 days after withdrawal, provided the product has been received back by us or conclusive proof of complete return has been provided.

3. If the consumer is not at home, the parcel may be offered to the local post office for pickup. If not collected, the parcel may be destroyed and no refund is possible. We can reship the parcel at 50% discount.

4. If the consumer refuses the parcel, it may be destroyed. Refund is not possible. Refunds are only possible if the consumer accepts the parcel and returns it to our return address.

Article 8 – Exclusion of the Right of Withdrawal

1. We may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3, provided this is clearly stated in the offer or in good time before the contract is concluded.

2. Exclusion is only possible for products:

   • made according to the consumer’s specifications;

   • clearly personal in nature;

   • which by their nature cannot be returned;

   • that can spoil or age rapidly;

   • whose price depends on fluctuations in the financial market beyond our control;

   • single issues of newspapers and magazines;

   • audio/video recordings and computer software whose seal has been broken by the consumer;

   • hygienic products whose seal has been broken by the consumer.

3. Exclusion is only possible for services:

   • relating to accommodation, transport, restaurant services or leisure activities to be performed on a specific date or during a specific period;

   • which have begun with the consumer’s express consent before the cooling-off period has expired;

   • relating to betting and lotteries.

Article 9 – Price

1. During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for changes due to VAT rates.

2. Notwithstanding the previous paragraph, we may offer products or services whose prices are subject to fluctuations on the financial market beyond our control at variable prices. This will be stated in the offer, including that any stated prices are guide prices.

3. Price increases within 3 months after concluding the contract are only permitted if they result from statutory regulations or provisions.

4. Price increases from 3 months after concluding the contract are only permitted if agreed and:

   • they result from statutory regulations or provisions; or

   • the consumer has the right to terminate the contract as of the day the price increase takes effect.

5. The place of supply is, under Article 5(1) of the Dutch VAT Act 1968, the country where the transport begins. In this case, delivery takes place outside the EU. Consequently, the postal or courier service will collect import VAT and/or clearance fees from the recipient, and we will not charge VAT.

6. All prices are subject to printing and typographical errors. We accept no liability for the consequences of such errors. In the event of errors, we are not obliged to deliver at the incorrect price.

Article 10 – Conformity and Warranty

1. We warrant that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations existing on the date of the contract. If agreed, we also warrant that the product is suitable for use other than normal use.

2. Any warranty provided by us, the manufacturer, or the importer does not affect the consumer’s legal rights and claims under the contract.

3. Any defects or incorrectly delivered products must be reported to us in writing within 14 days of delivery. Products must be returned in the original packaging and in new condition.

4. Our warranty period corresponds to the manufacturer’s warranty period. We are never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

5. The warranty does not apply if:

   • the consumer has repaired and/or processed the delivered products themselves or had them repaired and/or processed by third parties;

   • the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to our instructions and/or those on the packaging;

   • the defect is wholly or partly the result of government regulations concerning the nature or quality of the materials used.

Article 11 – Delivery and Performance

1. We will take the greatest possible care when receiving and executing product orders.

2. The place of delivery is the address that the consumer has made known to us.

3. With due observance of what is stated in Article 4, accepted orders will be executed with due speed but no later than 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only partially be executed, the consumer will receive notice no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract at no cost and may be entitled to compensation.

4. In case of dissolution pursuant to the previous paragraph, we will refund the amount paid by the consumer as soon as possible and no later than 14 days after dissolution.

5. If delivery of an ordered product proves impossible, we will endeavor to make a replacement item available. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The cost of any return shipment for replacement items is at our expense.

6. The risk of damage and/or loss of products rests with us until delivery to the consumer or a representative previously designated by the consumer and made known to us, unless expressly agreed otherwise.

Article 12 – Long-Term Transactions: Duration, Termination and Renewal

Termination

1. The consumer may terminate an open-ended contract for the regular supply of products (including electricity) or services at any time with due observance of the agreed termination rules and a notice period of no more than one month.

2. The consumer may terminate a fixed-term contract for the regular supply of products (including electricity) or services at the end of the fixed term with due observance of the agreed termination rules and a notice period of no more than one month.

3. The consumer may:

   • terminate the contracts referred to above at any time and not be restricted to termination at a particular time or in a given period;

   • terminate at least in the same way as the contracts were entered into;

   • always terminate with the same notice period as we have for ourselves.

Renewal
4. A fixed-term contract for the regular supply of products (including newspapers and magazines) or services may not be tacitly extended or renewed for a fixed term.
5. By way of exception, a fixed-term contract for the regular supply of daily, news and weekly newspapers and magazines may be tacitly extended for a fixed term of up to three months, if the consumer can terminate the extended contract at the end of the extension with a notice period of no more than one month.
6. A fixed-term contract for the regular supply of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month and no more than three months in the case of delivery of daily, news and weekly newspapers and magazines less than once a month.
7. A contract with limited duration for the regular supply of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration
8. If a contract has a duration of more than one year, the consumer may terminate after one year at any time with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

1. Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period referred to in Article 6(1). In the case of a service contract, this period begins after the consumer has received confirmation of the contract.

2. The consumer has the duty to report inaccuracies in provided or stated payment details to us without delay.

3. In case of non-payment by the consumer, we have the right, subject to legal limitations, to charge the consumer reasonable costs made known in advance.

Article 14 – Complaints Procedure

1. Complaints about the execution of the contract must be submitted to us fully and clearly described within 7 days after the consumer has discovered the defects.

2. Complaints submitted to us will be answered within 14 days from the date of receipt. If a complaint foreseeably requires a longer processing time, we will reply within 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.

3. If a complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

4. A complaint does not suspend our obligations unless we state otherwise in writing.

5. If a complaint is found to be justified by us, we will, at our option, replace or repair the delivered products free of charge.

Article 15 – Disputes

Contracts between us and the consumer to which these terms apply are governed exclusively by Dutch law, even if the consumer resides abroad.

Article 16 – Liability

16.1 Limitation of liability

Our liability for direct damage arising from defects in delivered products or services is limited to the amount paid by the customer for the relevant product or service.

16.2 Exclusion of indirect damages

We are not liable for any indirect damage, including but not limited to consequential damages, lost profits, missed savings, business interruption or other consequential loss, unless caused by our intent or willful recklessness.

16.3 Force majeure

We are not liable for damage resulting from force majeure, including but not limited to natural disasters, pandemics, strikes, failures in internet or telecommunications networks, or other circumstances beyond our control.

16.4 Customer obligations

The customer is responsible for providing correct and complete information in time, as necessary for delivery of the product or service. We are not liable for damage resulting from incorrect or incomplete information provided by the customer.

16.5 Third parties

We are not liable for damage caused by third parties engaged by the customer without our consultation and consent.

16.6 Mandatory liability

The above limitations do not apply insofar as they conflict with mandatory law, including consumer protection rules.

Article 17 – Third-Party Reviews

Customer reviews appearing on our website may originate from external platforms (e.g., Trustpilot). These reviews are written by real customers and remain the legal property of the author.

We display such reviews only:

• via a technical integration with the external platform, or

• with the express permission of the review’s author.

By making a purchase with us, you agree that a review you voluntarily publish on an external review platform may be displayed on our website, provided the content is shown unaltered and is intended to give other customers a transparent view of our products and services.

If you object to your review appearing on our website, please contact us at info@kiddos-corner.com and we will address your request as soon as possible.